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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Forgues

November 17, 2025

5  out of  5
rating by Richard Forgues
"I am very happy to share my experience with State Farm near the Kroger grocery store in Hermitage TN. I have dealt primarily with Carolyn Cummings, and she has been Courteous, professional, efficient and prompt. I have enjoyed our relationship now for several years because it has been fantastic. I don't do many reviews, but this one was easy. She solved any issue I had in a very thorough manner. I want to officially thank her for that and her support team. I continue to look forward to any future needs I may have with my insurance at State Farm."
We responded:
"Thank you for taking the time to share your thoughts Richard! I am glad to know you’re satisfied with Carolyn's service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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William Makena Group

November 12, 2025

5  out of  5
rating by William Makena Group
"Great people. Service is 5 diamond! I highly recommend this agency."
We responded:
"Thank you for the 5 star review William! Glad we are able to help you with your vehicle and renters insurance."
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k Bassface

November 4, 2025

4  out of  5
rating by k Bassface
"Patty is always a joy to deal with!"
We responded:
"I am thrilled to hear Patty provided a joyful experience! Thank you for the kind words. "
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Darian Jones

November 3, 2025

5  out of  5
rating by Darian Jones
"Michael was very helpful and made things really smooth for me."
We responded:
"I am happy to hear that Michael was helpful and made everything smooth for you. Thank you for your feedback! "
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Steven Thomas

October 31, 2025

5  out of  5
rating by Steven Thomas
"Pleasant experience talking with Carolyn, friendly and effiencent service."
We responded:
"Thank you for the kind words Steven. I am happy to hear about Carolyn providing efficient and friendly service for your insurance needs! "
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Adam Hall

October 31, 2025

5  out of  5
rating by Adam Hall
"This office truly cares about its customers! Specifically, Carolyn went above and beyond to fix a discrepancy in our bill that left others unable to help or know what to do. She was truly knowledgeable and took care of us even before I was a customer of this office. I cannot recommend enough!"
We responded:
"I am glad to hear that Carolyn provided exceptional support and resolved the billing issue for you. Carolyn and our team is dedicated to ensuring every customer receives attentive and knowledgeable care. Your recommendation means a lot to us! Thanks Adam!"
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sinh dinh

October 23, 2025

5  out of  5
rating by sinh dinh
"Absolutely 💯 recommend this place! Ms. Pattie is friendly and always helps to resolve the issue! Love her lots!"
We responded:
"Thank you for your fantastic review! I am so happy to hear that Ms. Pattie was friendly and helpful. Your kind words and recommendation mean a great deal to us."
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Neil Chada

October 23, 2025

5  out of  5
rating by Neil Chada
"Andrew and his team have been very helpful and informative regarding all my insurance inquiries. Their patience through the process of switching insurances was a pleasant surprise and I would highly recommend them to anyone looking!"
We responded:
"Thank you for the kind words, Neil! I am glad we made it easy for you to switch over to our office. Thank you for the recommendations! "
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Emily Nations

October 21, 2025

5  out of  5
rating by Emily Nations
"Carolyn and Andrew have been with me for years! Super friendly, professional and prompt! Whenever I need anything they are on it. Love this crew! Michael was very generous in helping me with my new car getting insurance even when the system went down he said we would find a way to get me my ID cards and he did within the same day! Never a stress with these guys. They always have my back"
We responded:
"Thank you for such kind words! I am glad to hear we have consistently provided you with friendly, professional, and prompt service for your insurance over the years. We look forward to helping you whenever you need us! "
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Michkett Hendaoui

October 21, 2025

5  out of  5
rating by Michkett Hendaoui
"We’ve had a great experience working with this team. They make you feel like they want your business and they care about your overall satisfaction. They are always available to answer any questions or concerns. They worked hard to get us a great quote and we’re very pleased."
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Billy Boggle

October 13, 2025

5  out of  5
rating by Billy Boggle
"Had a great and easy experience getting home and auto insurance with Micheal. Pattie is an absolute gem and was a pleasure to talk with when I called in with questions today. How often can you ever say that when dealing with insurance?"
We responded:
"I'm really glad to hear you had a smooth experience getting your home and auto insurance with Michael. Pattie truly is a gem, and it’s great that she was able to make your call enjoyable! If you ever have more questions, don’t hesitate to reach out."
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Larry Law

October 13, 2025

5  out of  5
rating by Larry Law
"State Farm - Andrew Brecht is the BEST!! Staff is knowledgeable and VERY friendly."
We responded:
"Thank you for the kind words, Larry! It is always great working with you on your insurance needs! "
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Sagittarius Arms

October 10, 2025

5  out of  5
rating by Sagittarius Arms
"Cheryl Biddle was amazing. She Got me multiple quotes set up and laid out in an easy to understand way so I could make an easy choice. Ended up saving me 1,400$ a year plus an additional life insurance policy that I have been lacking in having."
We responded:
"I am pleased Cheryl was able to make it easy to understand and you were able to get your life insurance set up! Enjoy the savings on your insurance Sagittarius and thank you for the kind review! "
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Thomas fagan

October 10, 2025

5  out of  5
rating by Thomas fagan
"This office is very pleasant, nice, great to work with. The customer service is amazing! I would give 10 stars if I could!"
We responded:
"Thanks for the kind words and 5 stars, Thomas! I am glad Carolyn provided great customer service for you."
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Cheryl Biddle

October 10, 2025

5  out of  5
rating by Cheryl Biddle
"“Andrew’s office is the best of the best. Michael helped me with all of my auto home and life insurance needs in middle Tennessee. Highly recommend!”"
We responded:
"Thank you for the kind words, Cheryl! Glad to hear Michael was able to help with your auto, home, and life insurance! "
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Ricky Martinez

September 29, 2025

5  out of  5
rating by Ricky Martinez
"Very prompt, very professional, very helpful. Thank you State Farm"
We responded:
"I'm thrilled to hear you had a prompt, professional, and helpful experience with our office. We appreciate your trust and look forward to continuing to serve you!"
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Danielle Roberts

September 22, 2025

5  out of  5
rating by Danielle Roberts
"Cheryl has been great to work with. She got my renters quote and policy done quickly. Thank you for taking care of us!"
We responded:
"I'm glad to hear Cheryl made securing your renters insurance quick and easy. Providing excellent service and support is our priority. If you need any further assistance, don’t hesitate to reach out!"
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Megan Kirby

September 12, 2025

5  out of  5
rating by Megan Kirby
"Cheryl Biddle is Wonder Woman!! She had me set up with car insurance within minutes and made this experience absolutely painless!"
We responded:
"Thank you for your kind words! Cheryl truly goes above and beyond to make the process quick and easy. We're thrilled to hear you had such a smooth experience getting your car insurance sorted."
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Pattie Graben

September 5, 2025

5  out of  5
rating by Pattie Graben
"Cheryl was amazing to work with and very thorough! She really put in the effort to get me the best price possible and within my budget!"
We responded:
"We’re delighted to hear that Cheryl provided such thorough and dedicated support throughout your experience. It’s great to know she worked hard to find the best price that fit your budget. We appreciate your kind words and look forward to assisting you!"
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Brittany Stevens

August 28, 2025

5  out of  5
rating by Brittany Stevens
"Andrew has been my insurance agent for over two years. He is super attentive, and he is always quick to respond. He goes above and beyond for his clients. He’s super thoughtful, and we appreciate the effort he has put in for us."
We responded:
"Thank you so much for your kind words and for trusting me over the past two years! I’m glad to hear that my attentiveness and quick responses have made a positive difference. I always strive to go above and beyond for my customers, and I truly appreciate your recognition. Please don’t hesitate to reach out if you ever need anything—I’m here to help!"
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CJ Cassell

July 23, 2025

5  out of  5
rating by CJ Cassell
"Updated some info with Michael. Super easy and painless, and the app updated super quick before a big trip! Very thankful! 🙏"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that updating your info with Michael was easy and painless, and that the app updated quickly before your big trip. We appreciate your support and wish you safe and happy travels!"
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Val Car-Vroom, Cabal Interceptor

July 7, 2025

5  out of  5
rating by Val Car-Vroom, Cabal Interceptor
"Miss Cheryl was amazing! It's my first time truly looking for the right insurance for me, and she guided me through the process with detailed policies and quotes in ways that were incredibly clear for me as a newbie. I needed quotes on life, auto, and renter's insurance, and she got me everything I needed quickly and easily, even when I was a bit late on some responses. 😅"
We responded:
"Thank you for the 5 star review! We are glad Cheryl was able to take such great care of you and give you detailed quotes and policies on your life, auto, and renters insurance. "
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Kyleigh Presley

July 3, 2025

5  out of  5
rating by Kyleigh Presley
"Cheryl with State Farm was so kind and so very helpful! She made the entire process seamless."
We responded:
"We appreciate you taking the time to share your experience! Cheryl is dedicated to providing excellent customer service, and we're glad she made everything easy for you. Thank you for choosing us, and we're here whenever you need assistance!"
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lynette snyder

July 2, 2025

5  out of  5
rating by lynette snyder
"Super great to work with! I highly recommend them!"
We responded:
"Thank you for your wonderful recommendation! We're delighted to hear that you had a great experience working with us. We look forward to assisting you again in the future!"
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Amy Reed

July 2, 2025

5  out of  5
rating by Amy Reed
"Carolyn is awesome! Always provides a great customer experience."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Carolyn consistently provides you with a great customer experience."